Shipping & Returns

Shipping (Domestic)

Please refer the product page for estimated shipping and delivery timelines for domestic orders within India. Shiprocket is our Shipping Partner and we usually Ship through Delhivery, Bluedart and Fedex. From the time of shipping, it takes about 2-4 days for domestic orders to reach you. We usually Ships in 2-3 Working Days

If you have placed an order with multiple items, please note that your items may arrive in multiple shipments. The estimated delivery times are indicative, and, on some occasions, there might be some unavoidable delays beyond our control. We will keep you informed in case of any delays.

Shipping (International)

Please Note: Shipping charges only cover transit to your country.
You are also responsible for all customs, duties, taxes and brokerage fees that may be charged.

We are pleased to accept orders from outside of the India. We support payment via PayPal payments for International customers. All items in our store are listed in US dollars.

What Shipping Service Do You Use?

India Post Registered  Airmail/Airparcel International

Delivery varies, tracking is available, package is not insured. While most packages are delivered within 15 business days, in rare instances, delays of up to 60 days have been experienced once the package has left the India due to events beyond our control (such as weather or processing time in customs). Delivery times are not guaranteed.

Can you list a lower amount on my invoice?

We cannot list any amount other than the actual amount paid by you on invoices or customs forms, after any discounts; please note that store credit is not a discount and is taxable. Please do not ask us to list a lower amount, or list your order as a 'gift', as it would be illegal for us to do.

Can You Provide Me with a Tracking Number?
Yes. 
India Post Registered  Airmail/Airparcel International provide you with an International tracking number.

Does the shipping I pay you include any customs, duties, or tax fees?


No. Customs, duties, and taxes are not included in your shipping fee paid to us. You will need to pay any customs, duties or tax fees to your local delivery person after your packages is processed by customs. TA Horizons is unable to determine what your country may charge you for these fees. We suggest that customers contact their local postal carrier or customs department for further information on duties, taxes, or custom fees for their country.

Returns

Thanks for purchasing our products at tahorizons.com

If you have a query our customer service representative will review your query and revert in the next 24-48 working hours.

We do not provide any type of Guarantee or Warranty for all products sold at tahorizons.com.

We do not allow Exchange or Return or Replacement of any products.

Order once placed can not be cancelled, clubbed, modified or refunded.

If you have received incorrect product, processing time is 7 working days and re-shipping will happen only after we receive incorrect product in unused original packing.

Product damaged in transit by shipping/courier company is not covered by tahorizons.com

If anything is unclear or you have more questions feel free to contact our customer support team. (tahorizons@gmail.com)

By visiting tahorizons.com you accept our Returns policy.